Friday, October 4, 2013
Saturday service - Let me explain
A couple of times this last week I have had customers question the quoted price for service for their Saturday event. One was a childs birthday party a three hour drive one way from us, and the other a charity event/fund raiser. Both events were Saturday events. Both events were slated for our number one prime time Sat afternoon early evening time slots. We never offer discounts on Saturdays,s and here I am going to explain why.
A Saturday is the day we know we are going to work. Its not uncommon for us to only have one or two events going on through the weekdays, but Saturdays always end up booked. We are reserved at least 44 out of 52 Saturdays each year laying off most of January and February due to the weather spare New Years Eve and Valentines Day.
Our booking procedure involves using a mileage chart and internet mapping program to calculate distance and travel time. It's not all about the extra fuel to get there even though that is a factor its not near as much of an issue as the travel time involved.
So here is the reality of it: On any given Saturday there are really no more than two total five hour slots available in a day. One five hour slot consists of up to one hour of travel, two hours of service, an hour to unload and reload, and an hour back. Now if it takes double the time to get there it changes the whole dynamics of the day. Lets use an example of two hours there, an hour to unload and reload, two hours of service and two hours back. That just turned the event into a seven hour job and it starts becoming real dicey that we can fit in another event that day. So you may find yourself paying a portion of a second slot, or even all of it depending on how far away you are. Your distance literally dictates whether or not we can book another service on that Saturday.
Saturdays are so important to us because they are literally our "pay day" Saturday is the day we know the horses will for sure be working and paying for their upkeep. You see unlike other businesses we have eight two thousand pound employee's that are on the clock 24/7 - 365 days a year. Ok maybe not the "clock" but the feed bill for sure. The round bale you see Clyde our Clydesdale happily enjoying in the picture here costs between $50-$85 for the fertilized, pure bermuda, race horse quality stuff our horses eat, and we go through a couple hundred of them a year. That does not even consider the $800 a month bill for their grain. Besides that there is ongoing farrier work and vet services for routine things like vaccines and dental work.
We here at "The Princess's Carriage" always put our horses first. They are our number one priority. Their care means more to us than anything else, and those Saturday's are the day that ensures we have the finances to provide them everything they need. While we are happy to offer weekday discounts we just can not compromise on those Saturdays. Dear customer I do hope you understand.